Terms and Conditions
Terms and Conditions
WELCOME TO STORE2DOOR LTD AND THANK YOU FOR REGISTERING WITH US! IT IS IMPORTANT THAT YOU REVIEW THIS AGREEMENT BECAUSE, BY PLACING AN ORDER WITH US BY TELEPHONE, EMAIL, APP, OR THROUGH THIS WEBSITE YOU ARE AGREEING TO THE TERMS AND CONDITIONS THAT GOVERN THE USE OF THE SITE AND THE TERMS UPON WHICH WE AGREE TO DELIVER TO YOU.
OUR DELIVERY SERVICE
When you place an order, we do all our best to deliver to you at the time of your choosing as indicated via our order channels. Once you place your order by telephone, email, or online, you will receive a short message confirming the reception of your order, and another one once your order is dispatched. You can modify an existing order at any time up until the order is dispatched by calling our customer service number at +250 787-556-205.
PRICE AND AVAILABILITY
From time to time, products you order may be unavailable. If we are unable to fulfill your entire order, we will communicate to you the unavailability of the item and suggest a substitute if any is available.
To receive delivery, you do not need to be present to receive your order from our driver, if you are not available a person at your house or the place indicated can receive your order, you are asked to check with our riders upon delivery with the provided delivery note. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make possible way to get your groceries to you before the closure of our delivery service.
Your order will arrive with an invoice that will list all of the items you have received and were billed for. If something is missing from your order, please call us so that we can do everything in our power to ensure your satisfaction.
In the case where you fail to pay for the products ordered on time, you will receive a call or message from us, reminding you about the payment of your order.
Our drivers are allowed to accept tips. Customers are under no obligation to tip drivers but have the option of doing so at their choice.
We accept only cash on delivery, Mobile money payment, and Bank transfer.
From time to time, we may permit you to order and receive products from businesses that we don’t use on a regular basis. In such instances, we act only as the link between you and such businesses. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. We make no representations or warranties of any kind, express or implied, regarding the merchandise received from these businesses and the fact that we make such products available should not be construed as an endorsement of these businesses or the products they provide.
COPYRIGHT AND OWNERSHIP
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Store2door Ltd. Consent is granted to view all of such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that All Store2door Ltd and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Store2door Ltd reserves the right to revoke your use of the Site.
Store2door Ltd, www.store2door.rw, the store2door logo, graphics, trademarks, and/or trade dress of store2door Ltd are proprietary to store2door Ltd and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.
You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification for the delivery of all tobacco and alcohol orders.
YOUR PERSONAL INFORMATION
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account. You agree and accept responsibility for keeping all your account information current, including name, credit card information, telephone number, and e-mail address. You can update your information anytime that you place an order. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us. You will comply with all laws applicable to your activities on the Site and with this Agreement.
PURCHASE OF ALCOHOLIC BEVERAGES
Purchasers of alcoholic beverages must be at least eighteen (18) years of age. Furthermore, you may not purchase alcoholic beverages for anyone who is under the age of eighteen (18). You must present identification and proof of age to receive alcoholic beverages. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion. Once you check out, you have affirmatively stated and certified that you are old enough to legally purchase alcohol and/or tobacco products and that you are purchasing such products for your own consumption and no other purpose. You further certify that you will personally receive the alcoholic beverages and/or tobacco products and that you will have your identification available for inspection or you will send your identification ahead of time where it will be kept on file for future orders.
IT IS A VIOLATION PUNISHABLE UNDER LAW FOR ANY PERSON UNDER THE AGE OF EIGHTEEN TO PRESENT ANY WRITTEN EVIDENCE OF AGE WHICH IS FALSE, FRAUDULENT, OR NOT ACTUALLY HIS/HER OWN FOR THE PURPOSE OF ATTEMPTING TO PURCHASE ANY ALCOHOLIC BEVERAGE.
This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated.Store2door Ltd may suspend or terminate this Agreement or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this Agreement, you may terminate your acceptance by emailing us [email protected] and by no longer accessing our website. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
From time to time, some items might not be available, if a client already made a pre-payment, He is entitled the refund of the equivalent amount of the missing item;
Items might not be in good condition upon delivery, a replacement is made within 24 Hours only, after that period, the order would be considered full satisfied.
We may give notice to you of a change in this Agreement and any other matter through a general posting on Store2door Ltd Site, or other means determined by the Company.
Thank you for choosing Store2door Ltd as your grocery delivery service. We know your time is valuable, which is why we do all the leg foot for you to ensure that your groceries are delivered right to your kitchen to make your life a little less hectic. It’s always Freshness with store2door and a service you can Trust.